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Privacy Policy

Privacy Policy

This Privacy Policy explains how Bike Haven handles personal data when you use our website, contact us, or request bicycle servicing and repairs. It describes the types of information we collect, the purposes for which we use it, and the circumstances in which it may be shared.

Terms of Service Contact
Policy guidance

This section introduces how personal information, user rights, and support pathways are addressed in the document below.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact

Contact Information

Privacy email
[email protected]
Privacy phone
+995 557 10 54 69
Workshop address
davit aghmasheneblis kucha sachkhere
Privacy contact
Use the contact details below for questions about this policy or the handling of personal data.
Contact Page

Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing based on legitimate interests where that applies.

Available rights depend on the nature of the data and the legal basis for processing.

To exercise a privacy right, contact us using the details in this policy and describe your request clearly. We will review the request and respond within a reasonable period under applicable law.

We may ask for information needed to verify the request before taking action.

We retain personal data for the period needed to manage inquiries, complete services, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practical.

We keep records only for as long as needed for service, accounting, or legal purposes.

If we make material changes to this Privacy Policy, we will update the page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We review this notice when our practices or legal obligations change.
Data category

Data We Collect

We may collect contact details, service request information, bicycle intake and inspection details, quote and approval records, payment and collection information, and limited technical data from website use. Where relevant to a repair or service summary, we may also record notes about the condition of the bicycle, requested work, parts compatibility, and completion status.

The data we collect depends on whether you make an inquiry, book a service, or visit the workshop.
Collection source

How We Collect Data

We receive data from contact forms, email, phone calls, workshop drop-ins, and direct conversations with customers. We also generate internal records during mechanical inspection, scope approval, repair work, quality checks, collection, and service summaries, and we may receive limited technical information from website and device interactions.

Most information comes directly from you, while some is created during booking, intake, inspection, and service handling.
Cookie type

Cookies We Use

Our website may use essential cookies to support core functions, functional cookies to remember basic settings, and limited analytics or performance cookies to understand how the site is used. Cookies are used to maintain sessions, improve reliability, and support a consistent browsing experience.

We use only standard cookie categories needed for operation, performance, and basic preference handling.
User control

Cookie Controls

You may manage cookies through your browser controls and, where available, by adjusting device or site preferences. Disabling certain cookies may reduce the functionality of forms, session handling, or basic site performance features.

Browser settings can usually limit or remove cookies, although some site functions may be affected.
Why we process data

Why We Use Data

We process personal data to respond to inquiries, schedule and manage bicycle intake, inspect bicycles, prepare quotes, carry out repairs and adjustments, confirm approvals, arrange parts where needed, complete quality checks, provide collection summaries, handle payments, maintain records, and improve the reliability of our website and services. We may also use limited data to send seasonal maintenance reminders where appropriate.

Note
We use personal data only for purposes connected to our workshop and website operations.
Third-party sharing

Service Providers and Partners

We may share personal data with service providers that help us operate the website, process communications, manage records, support payments, or deliver related administrative functions. Where parts or external services are involved, we may also share limited information with suppliers or contractors to confirm compatibility, availability, or service coordination.

Note
Operational recipients are used only when needed to run the workshop or support the website.
Sharing legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, customers, or operations. We may also share information when needed to establish, exercise, or defend legal claims.

Note
Legal disclosure is limited to what is necessary in the circumstances.